ListMeet values your privacy and is committed to the responsible handling of your personal data. This Privacy Policy describes what information we collect, how we collect it, how we use and share it, how we protect it, how long we retain it, and the rights available to you under applicable law.
By using the ListMeet platform, you accept the practices described in this Privacy Policy. This Policy applies to all users, including buyers, renters, licensed real estate advisors, and property management companies. This Policy may be updated from time to time; material changes will be communicated in advance as described in Section 13.
1. Data Controller
The personal data of users collected through www.ListMeet.com is the responsibility of ListMeet. For privacy related inquiries or to exercise your rights, contact us at support@listmeet.com.
2. Categories of Information We Collect
2.1 Information You Provide
When you register, use platform features, post a listing, complete a transaction, or contact us, you may provide:
- Identity data: first and last name, date of birth (for age verification), government issued identification (where required for advisor verification).
- Contact data: email address, phone number, mailing address.
- Professional data (advisors): real estate license number, license state and status, brokerage affiliation, errors and omissions insurance information.
- Listing and transaction data: property details, listing price, transaction terms, and related documents.
- Financial data: payment method details (processed and stored by Stripe; ListMeet does not store full card data).
- Communications: messages sent through the platform, support inquiries, and feedback.
2.2 Information Collected Automatically
When you access the platform, we automatically collect:
- Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the platform.
- Mobile identifiers: mobile device ID when accessing the platform via a mobile device.
- Cookies and tracking technologies: see Section 10 for details.
2.3 Location Data
To facilitate on-demand property tours through the Meet Now feature, ListMeet collects and processes precise device location data. This data may be collected while the app is active or running in the background, solely to match you with nearby available advisors and coordinate real-time events. Location data is:
- Retained only for the duration of your session or until completion of the consultation request.
- Not sold or shared with third parties for advertising or marketing purposes.
- Shared only with the advisor coordinating your requests.
By enabling location services and using Meet Now, you consent to this collection and use. You may withdraw consent at any time by disabling location access in your device settings, though this may limit the availability of on-demand features.
2.4 Payment Information
Payment data is processed by Stripe, Inc. ListMeet does not store full payment card numbers. For Stripe's data practices, see: https://stripe.com/privacy. ListMeet reserves the right to engage alternative payment processors, which will be disclosed in an updated Privacy Policy prior to implementation.
3. How We Use Your Information
We use personal data collected through the platform for the following purposes:
- Account registration and identity verification.
- Providing and improving platform services, including the Meet Now feature.
- Facilitating and processing transactions and payments.
- Matching buyers and renters with available advisors.
- Verifying advisor licensing and credentials.
- Communicating with you regarding your account, transactions, and service updates.
- Sending marketing communications about ListMeet services (with opt-out rights as described in Section 9).
- Analyzing platform usage to improve user experience.
- Detecting and preventing fraud, unauthorized access, and illegal activity.
- Complying with applicable legal obligations.
4. Legal Basis for Processing
Where applicable, our legal bases for processing personal data include:
- Contract performance: processing necessary to provide the services you have requested, including Meet Now consultations and transaction facilitation.
- Legitimate interests: platform security, fraud prevention, analytics, and service improvement, where these interests are not overridden by your rights.
- Legal obligation: compliance with applicable federal, state, and local laws.
- Consent: for location data, marketing communications, and any processing that requires your affirmative consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. How We Share Your Information
ListMeet does not sell your personal information. We share your data only as described below:
5.1 With Advisors
Buyer and renter contact information, preferences, and scheduling data are shared with advisors solely to facilitate Meet Now consultations and Meet Later scheduled showings. Advisors are bound by confidentiality obligations and applicable law regarding their use of this data.
5.2 With Third-Party Service Providers
We use third-party service providers to support platform operations, including payment processing (Stripe), email delivery, analytics, and hosting. These providers access personal data only as necessary to perform their services and are prohibited from using it for other purposes.
5.3 For Legal and Safety Purposes
We may disclose personal data when required by law, court order, or government authority; to enforce our Terms of Use; or to protect the safety, rights, or property of ListMeet, users, or the public.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of ListMeet's assets, your data may be transferred to the successor entity. We will provide at least 30 days' prior notice via email or prominent platform notice before your data becomes subject to a different privacy policy.
5.5 With Your Consent
We will share your data with third parties not described above only with your explicit prior consent.
5.6 Aggregated and Anonymized Data
We may share aggregated, de-identified data that cannot reasonably identify any individual for analytics, reporting, and business development purposes.
6. Data Retention
Personal data will be retained for as long as necessary to provide platform services, maintain active accounts, or fulfill the purposes described in this Policy. Specifically:
- Active account data is retained for the duration of your account.
- Transaction records are retained for a minimum of seven (7) years to comply with applicable legal, tax, and regulatory obligations.
- Location data is retained only for the duration of the relevant Meet Now session.
- Communications and support records are retained for up to ten (10) years.
Upon account deletion or verified request, personal data will be deleted or anonymized, except where retention is required by law or necessary to resolve outstanding disputes or enforce agreements.
7. Data Security
ListMeet implements commercially reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These measures include encryption of data in transit (TLS), access controls, and regular security reviews.
No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Data Breach Notification
In the event of a security breach that compromises the confidentiality, integrity, or availability of your personal data, ListMeet will:
- Notify affected users via their registered email address or through prominent platform notice.
- Comply with applicable breach notification laws, including the New York SHIELD Act (which requires notification in the most expedient time possible and without unreasonable delay, and in no event later than the timeframes required by applicable law), and any other state laws applicable to affected residents.
- Report to applicable regulatory authorities as required by law.
Notifications will describe the nature of the breach, the categories of data involved, the steps ListMeet is taking to address it, and the measures affected users can take to protect themselves.
9. Your Rights
9.1 Rights Available to All Users
Users have the following rights regarding their personal data, subject to applicable law:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention obligations.
- Portability: Request your data in a structured, commonly used, machine-readable format.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent to processing where consent is the legal basis.
To exercise these rights, submit a request to support@listmeet.com. We will respond within 45 days of receiving a verifiable request, as required by applicable law. We may extend this period by an additional 45 days where reasonably necessary, with notice to you.
9.2 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to Know: You have the right to know what personal information we collect, use, disclose, and sell or share, and for what purpose.
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: ListMeet does not sell or share personal information for cross-context behavioral advertising. If this practice changes, we will provide a "Do Not Sell or Share My Personal Information" mechanism on our platform.
- Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit our use of sensitive personal information (including precise geolocation data) to purposes necessary for providing the requested service.
- Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
California residents may designate an authorized agent to submit requests on their behalf. We may require verification of the agent's authority before processing the request.
Categories of personal information collected in the past 12 months: identifiers; professional or employment-related information; commercial information; internet or other electronic network activity; geolocation data; and inferences drawn from the above.
9.3 New York Residents
ListMeet complies with the New York SHIELD Act and applicable New York privacy and data security laws. New York residents have the right to be notified of a data breach affecting their private information, as defined under New York law, in accordance with the notification standards described in Section 8.
9.4 Other State Residents
Residents of other states with applicable privacy laws may have additional rights regarding their personal data. To exercise any such rights, contact support@listmeet.com.
10. Cookies and Tracking Technologies
ListMeet uses cookies and similar tracking technologies to operate and improve the platform. Categories of cookies used:
- Strictly necessary cookies: Required for platform functionality, including session management and security. Cannot be disabled.
- Performance/analytics cookies: Used to understand how users interact with the platform. May be disabled without affecting core functionality.
- Marketing cookies: Used to deliver relevant communications. You may opt out at any time.
You may manage cookie preferences through your browser settings or through any consent management tool provided on the platform. Note that disabling certain cookies may affect platform functionality.
11. Children's Privacy
The ListMeet platform is intended for users 18 years of age and older. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that data. If you believe a minor has provided us with personal data, please contact support@listmeet.com.
12. International Data Transfers
ListMeet is based in the United States. If you access the platform from outside the United States, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the platform, you consent to this transfer. ListMeet takes reasonable steps to ensure that transferred data is protected in accordance with this Privacy Policy and applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes — including changes to how we collect, use, or share your data, or changes that affect your rights — will be communicated via email or prominent platform notice at least 30 days before taking effect. Your continued use of the platform after the effective date of any update constitutes acceptance of the revised Policy.
Minor or non-material changes (such as clarifications or corrections) may be made without advance notice, with the effective date updated accordingly.
14. Third-Party Links and Services
The platform may contain links to third-party websites or services not operated by ListMeet. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal data.
15. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
- Email: support@listmeet.com
We will respond to all verifiable privacy requests within the timeframes required by applicable law.
ListMeet Inc.
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